HP app won't open

[ALYM_Amy]

My HP app never opens. I can't diagnose and fix what's wrong because you need to open the app to do that. Anyone know what's wrong or how to fix? Otherwise, any ideas about how to use my printer's scan feature without the app?

[Dragon-Fur]

@ALYM_Amy 

Welcome to the HP Community --

If the issue is related to the account data stored in HP application, then Resetting the app can help.

If you wish to do so, or you are not sure where the source of the problem is located, read / step through the first suggestions, else scroll down to section Reset HP Application

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- Printer Application - HP App– Check / Reset -

NOTE > If you skip one or more steps and things don’t work, consider going back and adding the missed checkpoints to your procedure.

Start

Reminder

It is important that every device is using the latest version of the HP app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP App is installed should be running the latest version of the HP application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP App is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP App

Stop if everything is now working.

If the HP App opens but does not work or hangs partly open: 

Close the HP App

If you cannot close HP App: Restart the computer and log in

Do not start the HP App yet.

No Joy?

Windows - Reset HP Application

Next,

Reset the HP application - This action removes the app data.

>> You will have to Add Printer after the Reset is complete.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP App in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP App> Sign in > Add Printer(s)

If the app Reset does not work by itself, add:

Next,

Uninstall the HP App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP application from the Microsoft Store

Open HP App> Sign in > Add Printer(s)

HP_Smart_Win_Apps_Reset_2

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Color LaserJet Pro MFP M281cdw  

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