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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-20-2020 01:10 PM - last edited on ‎04-13-2026 04:30 AM by Moderator

HP Recommended

Hello,

The HP app on mobile wont scan from the printer MFP M177fw. It will open the scan from printer screen but upon tapping on scan, a small black window with loading circle with Scanning written next to it will appear for a moment and then disappear. No activation on printer of any error message.

The printer scan works fine on laptop.

Please help how can I scan through mobile. Any other app?

Best regards,

Tabby

Category:
1 REPLY 1

‎06-24-2020 05:15 AM - edited ‎06-24-2020 05:16 AM

HP Recommended

@TabbyM, Welcome to the HP Support Community!

 

Are you able to print from the HP Smart app?

According to this document, HP Smart does not support this printer on Android devices. 

You may also check 'Mobile printing' on the product specifications page.

 

Check for any software update on the Android device. Reinstall the HP Smart app and check if that helps. There are no other scanning apps from HP.

 

If not, you can use HP ePrint to only print from the Android device. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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