HP cloud

Mary13579 · ‎07-15-2025

I scanned a doc and selected HP cloud. I do not know where it went. It does not seem to be in HP cloud. Do I need to set something up first for it to be stored in HP cloud?

Hawks_Eye · ‎07-16-2025

Hi @Mary13579

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that—it's genuinely frustrating when a scan seems to vanish into thin air. You're absolutely right to wonder if something needs to be set up first, and yes, there are a couple of things that need to be in place for scans to successfully land in HP Cloud.

Here’s how to get it sorted:

☁️ Step 1: Confirm HP Account Setup

Make sure your printer is registered to your HP account.
Open the HP Smart app and sign in.
Go to Settings > HP Cloud Services and check if your printer is listed and connected.

📁 Step 2: Enable Web Services

On the printer’s control panel, tap Setup > Web Services.
If it’s not enabled, turn it on and follow the prompts to connect.
This allows cloud-based features like scan-to-cloud and ePrint to function properly.

📤 Step 3: Set Up Scan-to-Cloud Destination

In the HP Smart app, go to Shortcuts.
Create or edit a shortcut for Scan to Cloud.
Choose a destination like Google Drive, Dropbox, or OneDrive—HP Cloud doesn’t store scans directly unless linked to a cloud service.
You’ll need to sign in to the selected service and authorize access.

🔍 Step 4: Check HP Smart History

Open the HP Smart app and go to Recent History or Activity.
If the scan was successful, it may show up there with a link to the destination.

🧠 Step 5: Try a Test Scan

Scan a new document using the same shortcut.
Watch for any confirmation message or error.
If prompted to align or update, complete those steps to ensure the scan goes through.

Let me know what you find or if you'd like help linking a cloud service. We’ll make sure your scans stop playing hide-and-seek!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I'm an HP Employee.

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