HP deskjet 3520 won't scan now

[sbg15]

The printer works fine but the scanner is on and off.  It had been working and now it says "Connection Error  Computer not responding.  Check is the usb cable is attached or wireless is working properly. Then try again".  

The printer works so shouldnt the scanner work too?  Help!  This is so frustrating!

[Gemini02 · Accepted solution]

Hi @sbg15,

I read your post and see that you are unable to scan by a USB connection. I would like to help you resolve this issue. If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.

Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Deskjet 3520)

If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.

Please try these steps to see if it will help resolve the issue. You will have to follow the 10.9 documentation.

A 'Computer Not Found' or 'Connection Error' Message Displays for HP Deskjet 3520 e-All-in-One Print...

Let me know if you were able to scan through Apple Image Capture or Apple Preview.

If there is anything else I can help you with, just let me know. Thank You.

[sbg15]

Thank you!  The printer name that was set as the default was an old printer so I deleted that one (and another old one that was listed) so now the only one to choose from is the one I use.   Thanks again!

[angeAlice]

I tried reinstalling and installing ALL of the software i could find out my printer but it still doesn't work i have a windows pc and i really need this fixed!!!

I am so sic and tired of this problem it has been like this for 3 years. Pleas ensure me things can be fixed because i have absolutely no idea what to do.

I tried reinstalling. reinstalling the driver. The full software pakket. The USB and Network connection. AND NOTHING WORKS.

 Pleas help. I found this forum post but still nothing.