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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-28-2024 03:36 PM

HP Recommended

I just installed the software for my scanjet 2400 today. This software came with the machine, and the machine was bought  very long time ago. Unfortunately when i try to launch the HP Director so I scan some documents, I am told the Director can not run because of compatibility issues. My OS is windows 8.1 pro. I would appreciate it if anyone here can help with drivers to make the HP director compatible with my OS or recommend another app I can use to operate my scanner. I prefer a free app. Thanks in advance for the assistance.  

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2024 12:02 PM

HP Recommended

Most 3rd party applications will still require you to have some sort of driver, usually a TWAIN driver. Support from HP directly will be near zero as you are using a dead OS and likely the scanner has reached the end of support life. Looking at the support site the only software shown for 8.1 is an update and the scan and print doctor troubleshooting utility. If the original install includes a twain driver you can likely use Microsoft Scan and Fax utilities.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎12-29-2024 12:02 PM

HP Recommended

Most 3rd party applications will still require you to have some sort of driver, usually a TWAIN driver. Support from HP directly will be near zero as you are using a dead OS and likely the scanner has reached the end of support life. Looking at the support site the only software shown for 8.1 is an update and the scan and print doctor troubleshooting utility. If the original install includes a twain driver you can likely use Microsoft Scan and Fax utilities.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎12-29-2024 04:49 PM

HP Recommended

Thank you for the response.

 

I am finding it difficult to locate a compatible twain driver. Kindly assist me with a link.

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‎12-29-2024 05:44 PM

HP Recommended

Best suggestion I can provide is this https://support.hp.com/th-en/drivers/hp-scanjet-2400-digital-flatbed-scanner/297429

 

This 64bit Windows 7 driver is compatible with the Windows Imaging Acquisition system. Have a look at the description. Provided link with NO GURANTEES as I have no way to test and confirm if this will work or not.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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