HP easy scan produces good preview but the PDF is white

[agathab]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP easy scan produces good preview but the PDF is white - HP Support Community - 8534185 

I'm having the same issue. If I save as a PNG, it works fine. If I save as a PDF, it is a blank white page.  I'm on iOS 13.0.1.

[Anand_Andy]

Hi @agathab,

Welcome to the HP Support Community

I understand you are facing a scan-related issue using HP Smart. Not to worry I will help you to get a resolution to resolve the issue.

Please try the below steps to resolve the issue.

Remove HP Smart App from your phone:

1. Touch and hold the app.
2. Tap Remove App .

1. Tap Delete App, then tap Delete to confirm.

• Once the app is removed, go ahead and Update the software on iOS
• Restart your phone and then install the HP Smart app ( Reference Document )
• Once the app is installed try to add the printer and try scanning.

If the issue persists, then update the printer firmware and try adding the printer to your iOS device again.

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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