HP envy 4500 printer help with duplex cover

[Btz101]

Hi, I have the same problem as well. It’s so confusing on how to re-insert it back and have you managed to find a solution??

[A4Apollo]

Hey there! @Btz101, 

Try the steps recommended below.

1. Open the cartridge access door.
2. Remove the cleanout.
3. Press on the hole of the duplexer path cover to lift it up. Remove the jammed paper.
4. Place the cleanout back.
5. Close the cartridge access door.
6. Press the OK button on the control panel to continue the current job.
Clear a paper jam from the print zone.

Refer the printer user guide to know more information about removing the paper path cover. Click Here

Note: Refer page 67 for more information.

Also, refer this article to further troubleshoot feed issues with the printer. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

Please contact HP support for service options. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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