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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-17-2024 11:38 AM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer
Operating System: Microsoft Windows 10 (32-bit)

HP Laser Jet Pro MFP M29w will not complete scans and cancels 

1 person had the same question
1 REPLY 1

‎02-17-2024 01:32 PM

HP Recommended

Hello @Ranbo1972 ,
Welcome to the HP Support Community!

Here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP LaserJet Pro MFP M28w/M29w/M30w/M31w Printer Full Software Solution 
    1) File name: Full_Webpack-46.5.2645-LJM28-M31_UWL_Full_Webpack.exe (144.7 MB)
    and read the "Installation instructions"
  6. download only this complete package: HP Scan OCR Add-on Software 
    2) File name: Win7plus-1.0.1020-HPOCR_Win7plus.exe (224.8 MB)
  7. Close all programs
  8. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE = 1) see above
  9. The installation was completed successfully, now you must ...
  10. Restart the System again
  11. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE = 2) see above
  12. The installation was completed successfully, now you must ...
  13. Restart the System again
  14. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

I hope this helps. Please give me some feedback.

Kind Regards
Andr-1611

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