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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-16-2023 03:47 PM

HP Recommended

I am getting very annoyed with HP for not solving the scanning issue with their software. I have been struggling for a year now and tried every instructions that were provided in this forum but to no avail. The printers works fine but there is a glitch with scanning. After uninstalling driver, removing from power cord, updating firmware it could happened to start scanning for some minutes. After that no scanned document is displayed albeit the command is well received by scanner when scan is clicked.

Category:
3 REPLIES 3

‎11-19-2023 07:30 AM

HP Recommended

Hi @Adi_00,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Try using Print and Scan Doctor and see if that helps. If not, the printer may need to be checked for hardware. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎11-20-2023 03:17 PM

HP Recommended

I already tried everything, including using print and scan doctor. I don't believe it is the problem with printers because i tried  it on several PC with windows 7 and showed no problem. We have at least 20 printers and all of them have problems running in windows 10. When i uninstall the driver and install it back it works for several times and after that it just stops displaying scanned documents.

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‎11-22-2023 06:27 AM

HP Recommended

Has anyone solved this problem? HP support is not available!!!

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