HP not printer and scan

[Ramadevi6]

Printer and scan not 

[Hawks_Eye]

Hi @Ramadevi6 

Welcome to the HP Support Community! Thanks for posting your query! 

I hear your concern, and I understand how inconvenient it feels when printing or scanning doesn’t work as expected. 

Before we move into solutions, let’s carefully narrow down what’s happening so we can isolate the cause.

Could you share a bit more detail about the situation:

• Is the printer not responding at all when you try to print or scan, or do you see an error message on the screen or in the HP App?
• Are you connecting the printer through Wi-Fi, USB, or another method?
• Does the issue occur with both printing and scanning, or only one of them?
• Have you already tried any steps, such as restarting the printer, reinstalling the HP App, or checking the connection?

With this information, we’ll be able to pinpoint whether the issue is related to software, connectivity, or the printer itself.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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