HP officejet 6950 Unable to scan via wireless Windows 10 from pc

[Tansep14]

Unable add printer to HP smart app on pc. I could print from pc before I deleted everything as per posts on here. I can print and scan from my phone app. I have done everything deleted apps, removed programs, unplugged, turned off, turned on, reinstalled and then now at reinstall HP smart app at section to select my printer it keep stating to select a different printer and that my printer is off. Its on and its online obviously because I can do above just not scan. I hope someone can assist. Its been over 2hrs now trying to work this out. Ready to throw it out and buy a different brand. Always have issues with this app now and then like this. 

[Anand_Andy]

Hi @Tansep14,

Welcome to the HP Support Community

I'd like to help!

I understand that you need help with scanning and I shall do my best to fix the issue. So you are able to print from your phone but not able to scan using HP Smart on your PC. 

1. I would like to let you know that we already have an alternate scanning app HP Scan and Capture for Windows 10 and it is directly available from Microsoft Store. Click here to download it.
2. Please install the app and directly try to scan and it will show the printer in the list as the printer is already on the network as you mentioned. 
3. You may use this link to view the document to show you how to use the HP Scan and Capture app. 

Hope this helps! Keep me posted. 

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