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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-22-2019 03:44 PM

HP Recommended
Product: HP Officejet 7612 wide all-in-one
Operating System: Microsoft Windows 10 (64-bit)

My printer stopped in the middle of a print job and shot out some blank pages.  The the error message "Printhead missing, or not installed correctly" appeared.  After doing all the HP Support suggestions, it still had the printhead error.  I removed the printhead and cleaned it as well as I could, then reinstalled.  The printhead error is still there, and also now it shuttles back and forth very fast and slams against the side, causing the cartridges to pop out and the machine to cut off. Does anyone know what might be causing this? 

 

Thanks!

1 REPLY 1

‎10-25-2019 01:47 PM

HP Recommended

@SherryG777

 

This is a Hardware issue with the Printhead. I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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