HP officejetpro 8615 all in one printer no longer has option to scan in pdf format

[Bhaji]

while scanning the printer asked to state whether it is to be in pdf or jpg format. This option is no longer available. I recently chaged the hard drive on my desktop ( windows 10). Scan only appears in jpg format

[Raj_05]

Hi @Bhaji,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the scanning software or drivers might need to be reconfigured or updated on your desktop. Here's what you can try.

• Update Drivers: Ensure that you have the latest drivers installed for your HP Officejet Pro 8615. You can usually download these from the HP website. Sometimes, after changing hardware like a hard drive, drivers need to be updated to ensure compatibility.
• Reinstall Software: Sometimes, software related to the printer can become corrupted or misconfigured. Uninstall the scanning software on your computer and reinstall it from the original installation disk or download it from HP's website.
• Check Settings: After reinstalling the software, ensure that the scanning settings are configured correctly. Look for an option within the scanning software to choose the file format (PDF or JPG). Sometimes, this option might be hidden in advanced settings.
• Use Default Scan Utility: If you're using the default Windows scanning utility, it might not offer the option to scan to PDF. Consider using the scanning software provided by HP instead, as it may offer more features and options.

By following these steps, you should be able to restore the option to scan to PDF format on your HP Officejet Pro 8615.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support