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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (32-bit)

When scanner initiate scan, the printer stops and scanner failure appears on the screen. It still prints but have to power off the printer to scan again. Problem seems to randomly happen.

2 REPLIES 2
HP Recommended

Firmware up to date? Does the scanner seem to move freely when it does move or is there excess noise or apparent friction?

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HP Recommended

Thank you for the reply. nothing seems different compared when new. The printer said it was up to date. I presume it includes firmware. Only 18000 pages printed and at most 9000 scanned. If this can't be solved, next printer will be Brother. 

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