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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-24-2023 07:51 AM

HP Recommended

 MY scanner decided to stop scanning to computer, have no idea what went wrong. HP Office Jet Pro6970. I have done troubleshooting, rebooted, anything I can think of and it's still not scanning. 

Category:
2 people had the same question
2 REPLIES 2

‎10-24-2023 11:35 AM

HP Recommended

@Alijah69 

 

Welcome to the HP Community --

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

"Decided to" is perhaps related to one or more of the following conditions:

 

  1. The Full Feature Software is no longer installed
  2. The Full Feature Software is installed but has been corrupted (possibly by Windows Updates)
  3. The Full Feature Software is installed but "Scan to Computer" is no longer enabled

 

AND

  1. The first one requires that you install the Full Feature Software and enable Scan to Computer
  2. The next one requires that you Uninstall the printer software from Programs and Features > Restart computer / log in > Install the Full Feature Software and enable Scan to Computer.
  3. The software is installed and functional - Restart the computer / log in > Use the Printer Assistant Shortcut on the Desktop to open and Enable Scan to Computer

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet Pro 6970 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

 

=== --- === --- === --- === --- ===

Printer Assistant - Manage Scan to Computer

 

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

 

When needed / wanted, enable "Scan to Computer" using the Printer Assistant

 

Open the Printer Assistant > Tab Scan > Manage Scan to Computer > Enable

 

Example - Full Feature Software - Installed - Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 6970 All-in-One Printer series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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‎10-24-2023 03:52 PM

HP Recommended

How  do you do this on MacBook Pro?

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