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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-26-2019 06:16 AM

HP Recommended
Product: HP Officejet 3830 series AIO
Operating System: Microsoft Windows 7 (64-bit)

The model of my printer is; 3833. In the HP printer assistant app, on the print,scan,fax tab.When I click on the fax setup wizard,it opens a user/password dialog.For the user name it has "admin" and it can't be changed,so I type the password that I setup and use to login to HP community website and it tells me incorrect password.How do I login to this setup or manage fax settings to get my fax to work? Thank you,and please be specific so I will understand how to fix this.I'm not very technical.

3 REPLIES 3

‎10-26-2019 09:11 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try to just press "Enter"? 

 

Believed that there is no password.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎10-26-2019 02:03 PM

HP Recommended

Pressing enter don't work,it tells me to enter password.nice try though,but its not going to be that simple.What next?

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‎10-26-2019 06:50 PM

HP Recommended

Hi,

 

Is the printer connected to wireless for your print and scan?

 

If it is, can you try to go to the Embedded Web Server?

From the printer assistant > Printer Home Page (EWS)  Example below

EWS.jpg

Under EWS, go to Fax.

 

You may have a prompt that it's not secure, go to "Advanced " and proceed to the IP address. 

Configure the Fax settings from there.

 

Hope that helps!

 

 

 

 

 

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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