HP says serial number is not correct.

[Clewis73]

I'm desperately trying to set up scan to email and  having a tough time and when I try to call or get support the system says my serial number is not accurate and that is not true.  I really need to speak to someone please in support to assist

[Dragon-Fur]

@Clewis73 

Welcome to the HP English Community --

Incorrect serial number

The serial number can show as incorrect when the device (computer / printer) is out-of-warranty.

HP Support accepts hardware repair requests for products still in Warranty.

Regardless,

Setting up Scan to Email is not included in the standard hardware contract.

Submission and Contact options, including the optional purchase of an HP out-of-warranty subscription / contract are included later in this message -- scroll down.

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Scan to Email

Should you wish to ask for help from the Community,

Include your Printer model and the type of "Scan to Email" support you seek.

What?

For example, some printers support SMTP Scan to Email (or Email Servers) as set up in the Embedded Web Server (EWS).

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device and the Operating System / version
• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Tell us what you have tried to fix the problem.

 Post New Question

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<< Warning >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Printer Software - 123.hp.com - Printer setup from the HP® Official site

Help with Instant Ink - HP Instant Ink Support - Website 

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What else?

Out-of-Warranty devices might be eligible for an "after warranty" contract.

Be aware that these types of contracts are not the same as the original HP Warranty, nor are they like an HP Care Pack contract.

OPTIONAL >> Where available - Purchase an HP out-of-Warranty service contact

--------------------- << Important >> -----------------------------

Pay attention to where you go on the Internet.

Beware of look-alike and similarly named websites that are not HP.

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HP SmartFriend Services

  HP SmartFriend Services | HP® Official Site

Need Help?

Open the SmartFriend Data Sheet - Contact Information 

Scroll down to section “Service by Region” and check the contact options in your region / location.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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Question / Concern Answered, Click my Post "Accept as Solution"