HP scan and Capture cannot connect to the printer

[daniel0350]

HP scan and Capture cannot connect to the printer.

However it finds the printer but does not connect to it. This has occured after an update of the printer driver.

[Pallipurath]

Hi @daniel0350 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the HP Scan and Capture getting connected to printer, However the issue occured after the driver update. I would request you to please follow the steps:

• If you have not set up the printer with the full feature drivers, go to https://support.hp.com/in-en/drivers  to download and install the drivers.
• On your computer, go to HP Scan and Capture to install the app from the Microsoft Store.
• After the app installs, click Launch or Open.
• If prompted to select a device, click Settings. Otherwise, click the Menu icon , and then click Settings.
• Click Select Device, and then click your printer or Camera.

• Prepare the item to be scanned.
• Printer scan: Place the original on the printer scanner glass (documents or photos) or into the automatic document feeder (documents only).
• Camera scan: Place the original on a flat, well-lit surface so the computer camera can take a clear picture.
• Click Document Scan Options or Photo Scan Options to change any scan settings, and then click the back arrow.
• Click outside the Settings menu, and then click Capture Documents or Capture Photos.
• Adjust the borders if desired, and then click Done.
• Save or share your scan.
• Save: Click the Save icon , and then choose the save location.
• Share: Click the Menu icon , then Share, and then choose the application you want to use to share the document or photo.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!