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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-09-2023 01:52 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 11

When setting up scan to email I have tested the email account access using an SMTP testing site from a PC on the same LAN as the printer. The email is a **bleep** address and the server setting is smtp.**bleep**.com port 567 SSL/TSL. Access was confirmed and a test email was sent and received. When using the same information in the Outgoing Email settings on the printer the following message is displayed:

 

Cannot resolve the SMTP server.

Check the SMTP and DNS server settings.....

 

Is there a setting on the printer that must be changed? How do I resolve this. Driving me crazy after 3 hours of searching and testing.

 

Any assistance would be greatly appreciated.

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1 REPLY 1

‎12-09-2023 03:34 PM

HP Recommended

I have port 465 instead of 567 for smtp

 

Make sure you use an app password and not the g.mail password

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