Using LaserJet Pro M479fdw. Scan to email almost works as expected. Authentication is not required. Staff uses the address book to send a scan to their own email address. From the configuration page, it looks like an outgoing email profile has to be set up in advance. When I test the address, it's successful. The problem is that It is also emailing the scan to the "outgoing email profile". It's using my email address as the outgoing email profile, so I get a copy every time someone scan a document. Not really a problem, but annoying. The test results say include profile in email messages. That explains the problem, but there doesn't seem to be an option to turn this off. Is it possible to change this option, or so I need to configure the outgoing email profiles at all? We're using Office 365 with an on-premises email server in a hybrid environment. Thanks.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".