cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 4
120
Flag Post

Solved!

HP scan to email

HP Recommended
Color LaserJet M479fdw
Microsoft Windows 10 (64-bit)

Using LaserJet Pro M479fdw. Scan to email almost works as expected. Authentication is not required. Staff uses the address book to send a scan to their own email address. From the configuration page, it looks like an outgoing email profile has to be set up in advance. When I test the address, it's successful. The problem is that It is also emailing the scan to the "outgoing email profile". It's using my email address as the outgoing email profile, so I get a copy every time someone scan a document. Not really a problem, but annoying. The test results say include profile in email messages. That explains the problem, but there doesn't seem to be an option to turn this off. Is it possible to change this option, or so I need to configure the outgoing email profiles at all? We're using Office 365 with an on-premises email server in a hybrid environment.  Thanks.

3 REPLIES 3
Level 16
Level 16
29,423 29,158 2,611 9,707
Message 2 of 4
Flag Post
HP Recommended

@RLGray 

 

Disclaimer:  I get into trouble almost every time I try to guess what a Laser printer will do.

The following is based on the settings in an Officejet Pro 9025

 

Open the Embedded Web Server (EWS)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

 

Find and Open your Scan > Scan to Email settings

Edit the Profile for the address that is used to send the jobs

About step three (after having verified the smtp settings, for example),

 

Clear (remove check) from the box that copies the "sender"

 

Settings Step 3: Setup Configuration
 
Configure additional security settings.
UNCHECK Include sender in all email messages sent out successfully from the printer.
 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for your response Dragon-Fur. That did the trick. It's not the first time I missed something in a configuration. 

Reply
0 Kudos
Level 16
Level 16
29,423 29,158 2,611 9,707
Message 4 of 4
Flag Post
HP Recommended

@RLGray 

 

You are welcome.

 

I am glad it is resolved!

 

Stay Safe.

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation