HP scanner won't install

[Shan34]

Hello, really hoping someone can help me. I got a new hp laptop and I installed the software from my printer, which is an HP Photosmart e-all-in-one D110 series. Everytime I try to install hp scan, this error message pops up: "The feature you are trying to use is on a network resource that is unavailable. Click ok to try again, or enter an alternate path to a folder containing the installation package "Scan.msi" in the box below." Does anyone know what this means and how I can fix it? Thanks in advance!

[atharva_gp · Accepted solution]

@Shan34,

Thanks for reaching out to the HP Support community!

It looks like it could be an issue with the software installed.

Let's try uninstalling and re-installing the software, this may fix the issue.

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Now try to use the software. Try to print and scan.

You can also try using the HP Smart app. This app gives you similar features like printing, scanning, etc.

• Refer to this link for more information.

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[Shan34]

I followed your instructions and now it's working! Thank you so much!

[atharva_gp]

@Shan34,

Glad to know that the issue is fixed.

Please feel free to reach us back if you need any further assistance.

Cheers!