HP smart App - Printer Scan states “printer not available”

[JenOcampo]

I downloaded the app again, restarted router, printer and iPhone.  The HP Smart App recognizes the printer but when I go to use the “Printer Scan” it states “Printer is not available”.  HP virtual agent is useless, and can’t find a direct number to talk to a Hp agent for help.  

appreciate fixes from those that have experience the same issue with this printer model....was always reliable.

[Jay_G24]

Hi @JenOcampo,

I'd like to help!

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Lynning]

I have the same problem. The manual suggests this should be possible, but I can’t get it to work.

[Lynning]

No the answer is not at all helpful... it does not address the problem!

[Jay_G24]

Hi @Lynning,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Lynning]

Thanks, it’s an HP envy 6030 and I’m trying to scan documents with the printer then send to iPad and iPhone on WiFi. Is this possible? If so how do I do it? The instructions in the video don’t work. I get the message ‘scanner busy’   

[Jay_G24]

You can use the HP Smart app to scan from your iPad and iPhone.

Refer Install and Use the HP Smart App (Android, Apple iOS, iPadOS)

Hope this helps!

Keep me posted!

[Lynning]

Hi no, sorry you misunderstood. I want to do the opposite, so, scan a document using  the printer, then send from the printer, using WiFi, to my device, ie iPad or iPhone.

is this possible with the ENVY6030? If so how.

[TEJ1602]

@Lynning

This is possible only through the HP Smart App, you can create smart tasks and perform them through the app. Refer to the document Using Smart Tasks for more information.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lynning]

I have got it to work now, using the guide as suggested, but found through trial and error that the printer will not scan a document that is thicker, or folded, unless you press down on the lid a bit....  so was ok with a single sheet but not a magazine page, until flattened and some pressure applied. You may like to add that as a supplement to the troubleshooting or questions when people seek help.