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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎10-02-2022 12:15 PM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer
Operating System: macOS 12.0 Monterey

Why do I have to sign in every time I need to scan on my desktop Mac? I want to take the sign in off. How do I stop this?

Category:
4 people had the same question
1 REPLY 1

‎10-18-2022 10:52 AM

HP Recommended

@vaknipps1972

 

Welcome to the HP support community.

 

I understand that HP Smart app is asking you to sign in often, I am glad to assist you.

 

Update the HP Smart app

 

If the issue persists:-

Uninstall and reinstall the HP Smart app

Here are the steps:- click here

 

Update the Mac OS

Open the Apple menu , click System Preferences, and then click Software Update 

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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