HP smart scanning

[TP99]

I always get this message when I try to scan with HP Smart (it is in Dutch). It tells me to restart my printer, but that didn't change the situation.

I just changed laptops (now a newer one in the envy x360 series) and with this laptop it hasn't worked. My printer (HP envy 5030 all in one) still works when I use windows itself (printing and scanning).

I have tried the HP print en scan doctor application, this didn't help. I also re-installed the HP smart appliction. And I tried to change some of the scan settings (dpi, edge detection on/off, color/black&white,...) without result.

Does anybody know whats wrong?

[TEJ1602 · Accepted solution]

@TP99, Welcome to HP Support Community!

Uninstall the app from your Windows 10 device through the All Apps list.

1. In Windows, search for and open Apps & features.

   

2. Click HP Smart in the list of apps, and then click Uninstall.

   

Now, try installing the HP Smart App and try scanning.

If the issue persists, I would suggest Using the HP Scan and Capture App (Windows 8 and 10) to scan. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TP99]

Reinstalling did not work.

HP scan en capture works great!

Thank you!

[TEJ1602]

@TP99

That's great! Happy to hear that.