• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-24-2021 05:14 PM - edited ‎05-29-2021 09:38 AM

HP Recommended
Product: M2727 MFP
Operating System: Microsoft Windows 10 (64-bit)

Just installed HP driver package on new Win10 system (no previous HP software or drivers of any kind).  M2727 successfully prints and scans, which is a big relief given the age of this package (2014).  But I'm having problems with the included HP software.

 

(1) When Scan is run from Start Menu, a task that uses the TWAIN dialog shows that window and then gives a repeating "Server busy" error, cycling back and forth forever between it and Start Menu; I can't even Cancel, have to run Task Manager to end the process.  Why?  If a Desktop shortcut is used to run Scan instead, this error doesn't occur.

 

(2) Fax Setup just shows a window with Next/Cancel, and when I select Next it ends.  Is this normal, because the fax is already "set up" from use with my old computer?

 

Category:
1 REPLY 1

‎05-28-2021 05:10 PM - edited ‎05-30-2021 04:48 PM

HP Recommended

Is the question too technical for this forum, or the driver software too old to be of interest to anyone but me?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.