HP windows app

[janetlsw]

I have the, have the printer set, but can't find the page to actually print, scan, and copy from.  Where do you go on the app (computer) to work the printer?

[Dragon-Fur]

@janetlsw 

Welcome to the HP Community --

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@janetlsw wrote:

I have the, have the printer set, but can't find the page to actually print, scan, and copy from.  Where do you go on the app (computer) to work the printer?

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The following answer is relevant to the new-ish HP App (replacement for the HP Smart application).

The answer is not relevant to installing the Full Driver Printer Software or any other driver.

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HP App >>> Download / Install - How-to, FAQ, Troubleshooting

HP -- the company -- has named the new application for your HP computer and HP Printer → HP

<< Important -- 2026 >>

• HP has replaced the HP Smart application with the HP App on all supported platforms.
• The HP App is available at the App Store for your supported device (computer, tablet, phone).
• HP appears to be an indirect replacement for the HP Support Assistant application.
• HP is a sort of app-wrapper and includes both your HP computer and any HP Printers that have been detected or added to the HP App.
• HP Smart -- the application for used for scan, print, shortcuts, and mobile fax, is now parked inside of the HP App Printer section.

<< ------------------ >>

It makes more sense when you see it.

Scroll down in this message to section -- Watch – HP App – Introduction --

HP App for Windows is available at the Microsoft Store

-- Important –

All HP applications should be sourced from HP (the company).

What?  Fakes have been discovered on at least one App Store –

Check that the application you are installing is sourced from “HP Inc.”

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Start

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

-- Missing Features or Scan – Fixes --

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

-- Example -- HP App - Windows - Menus and Options --

HP_App_Win_Menu_Options_7

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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