HP2135 scanner function appears incompatible with W10?

[JimT6]

HP2135 3in 1  will not load scanning drivers with operating system W10...anyone else have this problem?

[WAWood · Accepted solution]

JimT6

Hello;

Allow me to welcome you to the HP forums!

If you're using the default software that Microsoft installs in Win10 for HP printers/scanners, that is likely the problem.

I have several HP printers/scanners and NONE of them work properly in Win10 with the default software.

I've installed several printers under Win10 and what worked in ALL cases was the following:

1) Remove any drivers that MS installed for the printer

2) Remove any software that MS installed for the printer

3) Go to the HP website for the printer and download the Win10 Full Feature Software

4) Turn off the printer

5) Install the HP software but do not turn on the printer until prompted to find or connect it.

6) Finish installing the software

7) Reboot the PC

Here's the link to the HP page for your printer:http://support.hp.com/us-en/drivers/selfservice/HP-DeskJet-Ink-Advantage-2130-All-in-One-Printer-ser...

If Win10 does now show when you open that page, click CHANGE and select Windows 10 from the pulldows.

Good Luck

[JimT6]

thank you  !  your solution worked for me as well!!