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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-21-2023 01:09 PM

HP Recommended
Product: HP DeskJet 2622 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi all.  I opened up the printer to do some minor ink cleanup.  When I put everything back together, the copy & scan did not work.  (I know I connected back the 2 scanner harnesses; even opened it up the 2nd time just to double check)).  The copy produces a blank page and the scanner light travels to the far left and just stays lit.  Power button has no effect & must unplug.  Print & Scan Doctor tells me I have the wrong scan driver, but I just did a full uninstall and then install of the full installation package from HP.  If (for some unknown reason) the P&SD lets me past the device driver check, it will stay hung up on the WIA scan.  Although black & white and color printing still works, it seems like it has slowed down a bit.  (Don't know if that's related or not).  I've run all the troubleshooters & diagnostics I can find and just seem to be going in circles.  Obviously I'm here as a last resort, but really welcome any suggestions.  Thanks,  Larry

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