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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-23-2020 11:36 AM - edited ‎06-23-2020 11:50 AM

HP Recommended
Product: HP officejet 6958
Operating System: Microsoft Windows 10 (64-bit)

HP6958 suddenly won't scan. HP support app says it's attached to the laptop, but the 6958 says it can't be located for scanning. It will print. It worked last week and nothing has changed or updated since then.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2020 10:42 AM

HP Recommended

Thanks for the suggestion. I'd already tried all that, it still didn't want to work. So I left it alone for a day, and Voila! it works today. Must have been some sort of buffer. At least it's working again.

View solution in original post

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3 REPLIES 3

‎06-28-2020 03:39 PM

HP Recommended

@rsatjuno Welcome to HP Community!

 

I understand that scanning is not working.

 

Please try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

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‎06-29-2020 10:42 AM

HP Recommended

Thanks for the suggestion. I'd already tried all that, it still didn't want to work. So I left it alone for a day, and Voila! it works today. Must have been some sort of buffer. At least it's working again.

Was this reply helpful? Yes No

‎06-29-2020 10:57 AM

HP Recommended

@rsatjuno

 

Thank you for the update.

 

We are happy to hear that you have resolved the issue.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

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