HP6970 AIO OCR scann not working

[Marcel2024]

The "OCR" function is not supported in the current drivers.
The universal scan driver is not available for the HP 6970 AIO. Why not? The function worked without any problems with the old driver.
It can't be that when I do an update, basic functions are removed.

Where do I get the old driver? Your Whatsapp chat support is absolutely incompetent and unhelpful.

[Rachel571]

Hi @Marcel2024,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

'I'm sorry to hear that you're experiencing issues with the OCR function on your HP 6970 AIO after a driver update.I will try my best to help you.

You might want to try the following steps:

Check HP's Official Website: Visit the official HP support website to see if there are any updated drivers or software available for your HP 6970 AIO. HP often releases new drivers to address issues and improve functionality.

Rollback Driver Update: If the issue started after a driver update, you may consider rolling back to the previous driver version. This can often be done through the Device Manager on your computer.

update printer firmware: Please update the printer firmware that will help. Click here  https://support.hp.com/us-en/document/ish_1776648-1643972-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Marcel2024]

Hello Rachel571,

I've already tried that. There is no universal driver for the HP 6970 offered on your driver website.

Unfortunately, I can't find an older driver on the HP website either. only the most recent ones are available.
The printer already has the latest firmware.

The printer itself offers the OCR scan function when scanning to a computer. However, your scan driver does not process this and the printer produces an error.

I need a universal scan driver for the HP 6970 or an old driver

[Rachel571]

Hi @Marcel2024,

Welcome to HP Support Community.

Thank you for performing the steps. I am sorry that it did not work out. 

Please do not worry, We try our best to provide the resolution. Looks like this issue requires advanced troubleshooting.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[Marcel2024]

Hello @Rachel571,

I'm sad that I can't get any help here either.

I had already spoken to support before and their message was: "Please start a new topic in the community to get help"

This will be the last HP product I bought.

I would just like to have an old driver from you that was released before June 2022. According to support, since then it has only been possible with a universal driver, which is not offered for my model.

BR
Marcel