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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-01-2022 08:44 AM

HP Recommended

Hello,

We have 2 HP7740 printers.

On both when I scan a document to USB the PDF files are corrupt.  

I have tried to open the PDF file on multiple Windows PCs with the same result.

What is the solution to successfully scanning a PDF file to USB?

Category:
2 REPLIES 2

‎03-04-2022 11:36 AM - edited ‎03-04-2022 11:38 AM

HP Recommended

@ultra_geoff

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Have you tried scanning different documents to check if the issue persists or is it only with this specific document?

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
 

Alternatively, install HP Scan extended on the PC. Click here to download the file.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Try scanning.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎03-09-2022 09:36 AM

HP Recommended

We had problems with out 7740, check this out: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/OfficeJet-Pro-7740-scanning-issue-output-full-...

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