HP8610 Officejet Pro Scanner not recognized by Dell PC

[VAMIKE]

I just received an error message My HP Scanner was not found by my Dell Inspiron PC.  There are no issues when printing a document.  I tried to use HP's Scan Doctor 5.1 software to troubleshoot the issue.  The Device Manager, Driver and Device Status are checked as good and the process fails at the Windows (WIA) Scan.  Thoughts are appreciated on what to try next. 

[ShlomiL]

Hi,

Try following the steps below and check if that may help:

Step 1: Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a service in the Windows operating system that supports communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. Search Windows for view local services, then click the View local services Control panel setting in the list of results.
   The Services window opens.
2. Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.
   • If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.
   • If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, then select Automatic from the Startup type drop-down menu.

       note:

     If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.

     • Remote Procedure Call (RPC)
     • Shell Hardware Detection
     • RPC Endpoint Mapper
     • DCOM Server Process Launcher

Step 2: Set Windows Image Acquisition (WIA) dependencies

Use the Command Prompt to reset the WIA dependencies to detect whether the print hardware might resolve the scanning issue.

1. Search Windows for Command Prompt.
2. Right-click Command Prompt from the list of search results, and then select Run as Administrator.
3. In the Command Prompt window, enter Net stop stisvc, and then press Enter.
   A Windows Image Acquisition (WIA) service was stopped successfully message displays.
4. In the Command Prompt window, enter Sc config stisvc depend= rpcss/ShellHWDetection and then press Enter.
   A [SC] ChangeServiceConfig SUCCESS message displays.
5. In the Command Prompt window, enter Net start stisvc, and then press Enter
   A Windows Image Acquisition (WIA) service was started successfully, message displays.
   Example of a successful reset of WIA dependencies

   

Now reboot your computer and try scanning again.

Shlomi

[VAMIKE]

ShlomiL, thank you very much for your recommendations.  I followed your process and was able to resolve the WIA issue.  I am now able to use the scanner.

Have a great new year and thanks again.

VAMIKE

[ShlomiL]

You are much welcome VAMIKE, happy new year to you too!