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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-11-2021 08:22 PM

HP Recommended
Product: HP8710
Operating System: Microsoft Windows 10 (64-bit)

I have a HP 8710 All in One Printer, which until recently had been working fine. Lately I've had to trouble shoot to get it to print but figured that out. However, it will not scan from my computer over my network, and literally nothing has changed. When I click the Scan button on the HP smart app, I get a message that Scanning is not available. I've uninstalled the printer, etc and cannot get this to work. I can use the scan function from the unit itself, but Id much rather be able to control it from the computer where I save documents into folders, etc. Looking for any other advice/guidance. 

Category:
1 REPLY 1

‎06-12-2021 05:14 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8710-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=vOazXjhVeIc

https://www.youtube.com/watch?v=x1IOORiEbpQ

https://www.youtube.com/watch?v=bx9Jy-fIDWE

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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