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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-13-2019 10:13 AM

HP Recommended
Product: 8715
Operating System: Other

Hi, after updated to OSX 10.15 (Catalina), I'm having problem scanning from Printer (HP 8715) to Computer: I put the document on the glass (not in the automatic loader) and from the printer I select MacBook; after some seconds I receive a message saying that there isn't paper in the automatic loader! In the scanner setting I veriffyed that as loader is selected automatic or glass.... In the same sitiation but using windows, everithing works fine.

Can someone help me? Thanks

 

Guido

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5 REPLIES 5

‎10-13-2019 03:13 PM

HP Recommended

Hi Guido,

Please use HP Smart or Apple Image Capture for now, till an update will become available for HP Easy Scan:

https://support.hp.com/sk-en/document/c04788799

Shlomi



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‎10-15-2019 03:36 PM

HP Recommended

Hi, I'm already using the app, but my needs is to scan directly from printer to computer.

When and how I will be informed that a solution is ready?

Thanks 

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‎10-17-2019 12:16 AM

HP Recommended

I would inform you that the "Easy Scan" application, always tries to read the document from the automatic feeder and not from the glass under the cover; this happen also if I force this option from the setup.

Can you help me? 

Thanks 

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‎10-17-2019 07:02 AM

HP Recommended

This is a known issue, currently investigated by both HP and Apple.

 

You may use Image Capture for now, scanning with HP Easy Scan or from the printer front screen will fail as a result, till the issue will be resolved:

https://support.hp.com/us-en/document/c06455960

 

Additionally, you may set up scanning to a network folder or to email as a workaround to scan from the printer front panel for now.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-29-2019 05:42 AM

HP Recommended

Hi, do you have news about the release date for this solution?

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