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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-17-2025 01:31 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi. My HP all in One 9015e printer/scanner suddenly stopped being able to scan. I get an error message on the touch screen panel that says Server error. Try again later. I have restarted and unplugged. It worked once after a restart unplug, but not since. 

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1 REPLY 1

‎04-18-2025 06:55 AM

HP Recommended

Hi @RWS14,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Network Connection:

  • Ensure that the printer is properly connected to your network. Check for a stable Wi-Fi or Ethernet connection.
  • Run a connection test from the printer's touchscreen to confirm network connectivity.

Restart Devices:

  • Turn off the printer and unplug it from the power source.
  • Restart your computer and router to refresh network connections.
  • Plug the printer back in and power it on after a few minutes.

Update Printer Firmware:

  • Visit the HP Support website to check for any available firmware updates for the HP OfficeJet Pro 9015e. Keeping the firmware up to date can resolve connectivity issues.

Reinstall HP Software:

  • On your computer, uninstall the existing HP software or driver.
  • Re-download and install the latest HP software from the HP Support website specific to the HP OfficeJet Pro 9015e.

Use HP Scan and Capture App:

  • Try using the HP Scan and Capture app available in the Windows Store. It offers an alternative way to perform scanning tasks and might bypass any server issues.

Check HP Smart App Settings:

  • Ensure your HP Smart app is up to date on your mobile device or computer.
  • Verify that the correct printer is selected and the app isn’t showing any error notifications or messages.

Check Printer Settings:

  • Go to the printer control panel and navigate to the network or wireless settings. Ensure that Web Services are enabled, as they may be necessary for scan-to-cloud functions.

Check for Internet Service Issues:

  • Ensure your internet service is working properly. Sometimes, server errors can be due to temporary internet service outages.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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