HPENVY 5032 WONT SCAN

[Cory7]

Starting to genuienly hate HP, cant even talk to a human.

Stupid thing wont scan.  Printing fine, connected to HP smart.  Mini screen asks for further software when you push the scan button and yet will scan from mobile devices with no problem.

Have enabled webscan on the IP address.

any help gratefully received, before I throw the thing in the bin and vow to never buy HP again.

[senan6806 · Accepted solution]

Hi @Cory7,

A warm welcome to HP Community!

It sounds like scan to computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Here is how to do it:

Enabling Scan to computer using HP Utility may resolve the issue. Here is how to do it:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the install HP Utility from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

3.) Try to scan.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Cory7]

All sorted thanks

[senan6806]

@Cory7

You are welcome! Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!