• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎08-17-2026 02:41 AM

HP Recommended

Recently when using HPSmart to scan a document, after saving the file successfully the app freezes with the Save  window partially truncated by the background window.  No navigation options are active so I need to exit and re-enter HPSmart to scan a second document

Category:
Reply
1 REPLY 1

‎08-17-2026 04:37 AM

HP Recommended

Hi @DavidFeiler 

1. Please update with HP app from the next link:

2. Once you update with HP app then Restart your computer.

  • ferRX_0-1786875265739.pngferRX_0-1786875265739.png

3. Try again to use your Scan option to check that  scan save windows  is back to center.

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

.dodecaedroh.gif

@ferRX / I am a volunteer posting answers on my own time.

>> HP app replaces HP Smart

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->