Has the Scanner Program Changed

[HappyLady3]

I was out of the country for several months helping a sick friend.  I've come back and find that when I try to scan a document the program is no longer the one, I had.  It no longer has the option to make a PDF document, and I cannot add pages but must use the feeder if I have more than one page.  I have scanned several documents and saved them. When I go to email the documents, they are nowhere on my computer. Can someone please tell me what is going on.  How can I get the old program back?

[Hawks_Eye · Accepted solution]

Hi @HappyLady3,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

May I know if you were using HP Scan and Capture app?

May I know are you using the printer with a computer or a phone?

If using with a computer which operating system is installed on your computer? If using a phone, is it an iPhone or Android?

 Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. 

Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Vince_0406

[HappyLady3]

Thank you for your help. I have downloaded HP Smart. It works but it is no where near as good as the HP Scan and Capture app. Why is it that when you have a really good product someone in the company decides that it's too good and does away with it and replaces it with a mediocre version. Rhetorical question as I know you personally have no answer to the question. But again, thank you for your help.  At least now I can scan and send the documents I need to send.

[Hawks_Eye]

Hello @HappyLady3 

Thanks for trying the suggestion and I am glad you were able to use the HP Smart App.

I regret the inconvenience caused to you.

We have informed the concerned team regarding the same.

If you're all set, please mark this post as 'Accepted Solution' to help others find the answer and also I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honoured to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead!

Regards, 

Hawks_Eye