• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-15-2021 06:45 AM

HP Recommended
Product: HP 9025e
Operating System: Microsoft Windows 10 (64-bit)

Read all of the issues with using HP Smart for faxing. Having to provide account information to run hp smart software is unacceptable. Used Dell printers and software for years. No issues. Heard good things about HP printers. Unfortunately nobody told me that HP needed to know what I was doing with the printer to use the printer. First and last HP printer. 

Category:
1 REPLY 1

‎08-15-2021 10:02 AM

HP Recommended

There appears to be some erroneous information floating about. You can absolutely use your HP printer without having to log into HP Smart or provide information. You will need to go to the HP Support site, download the full offline installation package which allows for install without any connection to HP Smart. You will also need to install the universal Fax driver is you want to send faxs.

 

https://support.hp.com/id-en/drivers/selfservice/hp-officejet-pro-9020-all-in-one-printer-series/239...

 

For some optional services, yes you need to create an account, but that is to provide security of your connection as much as anything else. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.