Help needed with scanning fault

[CherC]

scans no longer appear as one page but as a series of single lines on lots of pages

[Nal_NR]

Hi @CherC,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Make sure the scanning quality is not printing-related

If you are experiencing an issue with the quality of your printed scans, send a print job from the computer to confirm the quality issue is not printing-related.

If the quality issue occurs when printing from the computer, it is not scanning-related. Go to HP Customer Support, enter your printer model number, and then search for print quality to find the Fixing Poor Print Quality document.

If the quality issue occurs when scanning, it is most likely related to the scanner hardware or scan job settings.

Clean the scanner glass and parts

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

Callout

Description

1. Printer with flatbed scanner glass and lid

2. Printer with a document scan feeder

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @CherC,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!