Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9015e
Microsoft Windows 10 (64-bit)

I just unboxed and am setting up a HP OfficeJet Pro 9015e.  it replaces an HP OfficeJet Pro 8610 that "died" a few days ago.  Following instructions, I installed HP Smart and have most of the functions I relied on with the 8610 working with the new printer (e.g., full duplex print and scan, support for legal and letter paper, etc.).  On thing that I REALLY NEED help on is doing a SCAN to a SEARCHABLE PDF document.  In other words, the scan will create a PDF document that I can use Adobe Reader to search for specific terms.  Before buying this printer, I downloaded and read the User Manual and it appeared that the scan function should do that [look at page 62 (68 / 216)] ... but in reality this does not seem like it can happen. 

 

** I have seen in similar replies on this board reference to software titled HP Scan.  I cannot find HP SCAN anywhere!  All I am pointed to in the instructions is HP SMART.  And, when I go to Microsoft Store, I see (and downloaded) HP SCAN AND CAPTURE.  But this app does not give me the ability to do a Searchable PDF when scanning.  What am I missing?

 

HELP!  This is a major issue!  Thanks, Rich

1 REPLY 1
HP Recommended

@EMT_Rich 

 

You want to install the Full Driver / Full Feature Software.

HP Scan is included (part of) the Full Feature Software.

 

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
  2. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
  3. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
  4. Full driver provides print and scan functions supported by your printer.

 

========================================================================

 

After the full driver is installed,

The software adds two icons on your Desktop: 

Printer Assistant (named for the printer)

HP Scan

 

Examples

Printer_Assistant_Shortcut_Icon_on_Desktop_2Printer_Assistant_Shortcut_Icon_on_Desktop_2

 

HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_49025_HP_Scan_Menu_PDF_4

 

 

What else?

 

NAPS2 – “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

OCR Scan Software - Examples

7 Best Free OCR Software Apps to Convert Images into Text - 2019

Best OCR software of 2020: scan and archive your documents to PDF

10 Best OCR Software of 2021 (Free and Paid Tools)

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.