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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY Photo 7855 All-in-One Printer
macOS 12.0 Monterey

It's very annoying to have to enter a PIN code every time I want to scan to email.  I found another answer here that said you can configure this through the device's web interface, but when I access the web interface, there is no "Scan to Email" section in the "Scan" tab.  It only shows "Scan to Computer" and "Address Book".

 

So, is there a way to disable this "feature"?  Also, even better would have it to default to my email address so I don't even have to select an e-mail address.  I just want to load the document and hit scan.

3 REPLIES 3
HP Recommended

Hi @SamCates 

 

Welcome to the HP Support Community!


I understand that you want to set up scan to email, I am glad to assist you

 

Please try these steps: Click Here

 

Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

 

Raj2111
I am an HP Employee

HP Recommended

The page you linked explains how to install HP Smart and scan directory to a computer.  That's a reasonable alternative in many cases, but it's not really a solution to the problem of how to scan to email without using a PIN.

HP Recommended

Hi @SamCates 

 

lcome to the HP Support Community.

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial number, phone number, email ID, etc.
 

-Regards, 

Raj2111
I am an HP Employee

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