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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-26-2025 11:32 AM

HP Recommended

HP DeskJet 4255e - How can I scan to my computer WITHOUT using an iPhone (which I do not own).   I only want to scan to .pdf and save.

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‎03-03-2025 03:12 PM

HP Recommended

@methuseleh, Thanks for reaching out to the HP Support Community! 🎉

 

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

 

Ah, the joys of tech, right? You want to scan straight to your computer without needing to juggle an iPhone you don’t even own—totally understandable! 😅 Well, no worries; you don’t need that iPhone to get things done. You can absolutely scan to a PDF directly on your computer! 🙌

 

Just download the HP Smart app for your computer, and you’ll be able to easily scan documents and save them as PDFs. It’s pretty straightforward and doesn't require any fancy phone tricks. Give it a try, and you'll be scanning like a pro in no time!

 

Also, refer to this guide: How to scan with an HP printer | HP® Support

 

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

 

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

 

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

 

Cheers,

Garp_Senchau
I am an HP Employee

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‎03-04-2025 07:15 AM

HP Recommended

How do I install an HP Smart app on my computer?   I thought Apps only went on cell phones. This was not helpful.

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‎03-05-2025 04:28 AM

HP Recommended

Hey @methuseleh,

 

Yes, you can definitely download the HP Smart app on your computer as well! It's available for both Windows and Mac. Just visit the Microsoft Store (for Windows) or the Mac App Store (for Mac) to download and install it

 

Also, you can download the HP Smart from this link: HP Smart

 

Let me know how it goes!

 

Regards,

Garp_Senchau
I am an HP Employee

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