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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-29-2019 01:19 AM - edited ‎04-29-2019 01:20 AM

HP Recommended
Product: LaserJet Pro MFP M477fdn
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

How can I scanning via USB cable into PC on MFP M477fdn?

 

Any ideas?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2019 04:03 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you download and install the FULL featured software?

 

Do not insert the USB cable until prompted by the software.

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once the software is installed, you will be able to scan.

 

This example will give you some idea how to scan.

HP Laserjet Pro MFP M130fw: Scan multiple pages using the Automatic Document Feeder & Flatbed

 

 

Hope that helps!

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-29-2019 04:03 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you download and install the FULL featured software?

 

Do not insert the USB cable until prompted by the software.

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once the software is installed, you will be able to scan.

 

This example will give you some idea how to scan.

HP Laserjet Pro MFP M130fw: Scan multiple pages using the Automatic Document Feeder & Flatbed

 

 

Hope that helps!

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎04-29-2019 05:29 AM

HP Recommended

I did reinstall (new drivers) it and it is okay now. THX.

Was this reply helpful? Yes No

‎04-29-2019 10:23 AM

HP Recommended

Hi @DavCZa ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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