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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-08-2024 03:26 PM

HP Recommended

I am trying to scan into a PDF format, but that option is not available on my 8710 scanner. Help please

Category:
1 REPLY 1

‎06-08-2024 03:43 PM

HP Recommended

@UnknownComic 

 

Welcome to the HP English Community --

 

NOTE

Much of our website support is misbehaving today. 

If links balk, roll, or fail to open, try again later.

At some point it will start working again.

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

The document essentially tells you that to scan you must use an application or software.

 

What?

Scan on the printer, if it is available is Scan to Computer.

 

Scan to Computer requires that you have a full driver printer software installed on your computer AND that you have the Manage Scan to Computer feature enabled.

 

AND / OR

 

The method you use depends on the device you are using (computer, tablet, phone).

 

Available application or software depends on your Operating System / version.

 

Scanning tools are typically more robust and varied on Windows than on Mobile devices.

 

Example - HP Smart - Windows - Scan - PDF Document and Save

HP_Smart_Win_Scan_Document_Save_5HP_Smart_Win_Scan_Document_Save_5

 

Example - HP Smart - Mobile - Scan - PDF - Options

HP_Smart_Mobile_Printer-Scan_Option_Sets_5HP_Smart_Mobile_Printer-Scan_Option_Sets_5

 

 

 

 

Dragon-Fur

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