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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎12-17-2018 03:20 AM

HP Recommended

I have install a new HP 2132 but I have a old install already, but that exist not more, but now the computer choose the old and say it is not installed, but it don't choose the new installed printer because I can not delete the old, so now I can not use the new printer because of that, so stupid.

How to fix that?

In the pictures I want delete the 2 first and keep series 3 but I can not. The " - " in down not working.Skärmavbild 2561-12-17 kl. 17.16.52.png

4 REPLIES 4

‎12-17-2018 04:38 PM

HP Recommended

@Problem18

 

Try:

 

Control Panel > icon view > Devices and Printers

Find the unwanted device > Right-Click and "Remove device"

 

Restart the computer and log in.

 

Control Panel > icon view > Device Manager

Expand Printers

Right-Click on "unwanted" or "unknown" device and Uninstall

 

Restart the computer and log in.

 

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Select the printer to be the Default printing device

 

If you use Chrome:

Open web page to be printed

 Settings > Print > Under Destination > Change > Select your Printer as the Default

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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‎12-17-2018 09:09 PM

HP Recommended

Ohh thanks, 

I forget tell I use Macbook Air OS 10.14

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‎12-17-2018 09:11 PM

HP Recommended

@Problem18

 

Hmm.. Details.

 

Sorry, I cannot help, though I suspect the concept is the same.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

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‎12-17-2018 09:16 PM

HP Recommended

 I will try 🙂 Thanks

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