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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-27-2022 06:56 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to scan some artwork so I can use it for prints. The scan comes out beautifully except for a thin, white line, that goes vertically across the entire image. This is only happening with the scanned image, not any printed-out images. I assume it needs to be cleaned but DeskJet 3755 scanners can't be lifted to clean to clear off debris inside. Does anyone know how to clean it? Thanks.

Category:
2 people had the same question
2 REPLIES 2

‎05-29-2022 01:06 AM - last edited on ‎11-24-2022 05:41 AM by Retired

HP Recommended

Hello, and Welcome to the HP Support Community!

 

Does this only occur with the ADF, or using the flatbed scanner?

 

If ADF only, look for something on the thin slit of a window at the extreme end of the scanner glass.

 

Try looking at this tutorial on cleaning the scanner glass: https://support.hp.com/sg-en/document/c00093456

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
1 person found this reply helpful
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‎05-31-2022 05:45 PM

HP Recommended

Thank you for your response. Yes, it's an ADF. The link you provided does not work. I get an error message when I click on it unfortunately 

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