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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-06-2020 10:44 AM

HP Recommended
Product: HP 9020
Operating System: Microsoft Windows 10 (64-bit)

Sometime in the past 24 hours the  ability to scan to computer using HP Scan and Capture has been disabled. The error message on the computer is "GENERAL FAILURE."  The embedded web server shows "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."  This printer is wirelessly connected to 2 computers here in our home.  I do not recall setting this functionalty up when I installed the printer over a year ago.

Category:
3 REPLIES 3

‎12-06-2020 10:50 AM

HP Recommended

Hi,

Do you have the HP Officejet Pro 9020 Basic Device Software installed on your PC?

 

Please click Start > Settings (gear icon) > Apps and type HP into the programs search bar - can you see the specific option listed within the results?

 

Shlomi



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‎12-06-2020 06:10 PM

HP Recommended

Yes, that program is installed...version 49.7.4556.20308.  

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‎12-16-2020 08:52 AM

HP Recommended

So out of the blue, the scanning function starts working.  I tried several times each day for the past week+, and suddenly this morning, the scanning function works like it did the day we installed the printer.  No new programs were installed, and nothing out of the ordinary occurred during the week.  I love self-healing problems, but I hate not being able to explain why they healed themselves.  As far as I am concerned, this is a closed issue...with no resolution.

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