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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-02-2022 12:12 PM

HP Recommended
Product: HP Officejet J4580 All-in-One Printer
Operating System: Microsoft Windows 11

When running HP scan Dr it says that the full software solution is not installed which is why it will not scan.  How do I find the full software solution?  When I click the get installer button that HP scan Dr directs me to  Software and drivers for HP Officejet J4580 All-in-One Printer which has the files for the HP scan Dr an the Driver Product Installation software has nothing to download.  Thanks in advance for your help.  I can print and copy just not scan.

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1 person had the same question
2 REPLIES 2

‎01-02-2022 10:59 PM

HP Recommended

Hi,

the printer is not compatible with Windows 11 and no drivers are available:

https://support.hp.com/ca-en/document/ish_4839960-4840167-16

 

You may try installing the Scan app from the store and give it a try if that may work for you:

https://www.microsoft.com/en-us/p/windows-scan/9wzdncrfj3pv

 

Shlomi



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‎01-05-2022 11:26 AM

HP Recommended

I followed the instruction by Syorks55 at this link and the problem is currently solved.  It will probably bite me in the butt later.  For today all is good.

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-scanner-not-working-after-installing-Window...

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