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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Microsoft Windows 11

How do I get my HP Envy 5530 Print/Scan/Copy/Photo/Web printer to SCAN IN COLOR in Windows 11?

1 REPLY 1
HP Recommended

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers 
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-116-Full_Webpack.exe (108.8 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

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